Your safety is our primary focus...
Here at DrHomeAir we are dedicated to providing both our clients and the general public with the crucial information required to effectively safeguard your home and your family from the effects of radon gas. By utilizing only professional quality testing units and laboratory facilities, our clients are able to obtain accurate and dependable radon monitoring levels from a single test unit. Our test kits and laboratories are approved or certified in every state in the U.S., meeting or exceeding all EPA standards.
About Our Customer Service and Representatives
One of the best aspects of our business is our customer service. Each of our friendly service representatives has undergone training and received radon technician certification, and is able to offer assistance about radon gas, proper testing procedures, and our laboratory processes. In addition, our representatives also possess knowledge about how to interpret results and will offer guidance on what steps to take after testing.
We are happy to offer assistance via email or phone Monday through Friday, 8:30am – 5:30pm Central Time. If we are not able to take your call, you can always leave a message for us and one of our representatives will follow-up within the next business day. We also strive to respond to all our emails within a few business hours. All of our representatives check phone and email messages throughout the day so that we can get back to you in a timely manner.
Our website also has many tools that can provide assistance. You can look up your kit’s lab tracking status and report, view answers to common questions about our products and processes, and even learn a bit more about radon, all online for you to access 24/7. You can even opt to register your kit’s information online to cut down on processing time.